Terms & Conditions

These Terms & Conditions (the “Terms”) form a legally binding agreement between Clinelix Inc. (“Clinelix”, “we”, “us”, or “our”), a corporation registered in Canada, and the clinic, professional corporation, or other entity (“Customer” or “you”) that registers for or uses the Clinelix platform, websites, dashboards, APIs, and related services (collectively, the “Services”). By creating an account, connecting an integration, or otherwise using the Services, you agree to these Terms.

Clinelix provides an AI-native financial analytics platform purpose-built for Canadian healthcare practices. The Services include read-only analytics on insurance accounts receivable aging, procedure profitability, chair / room utilization, provincial fee guide compliance, cash flow forecasting, anomaly detection, peer benchmarks, and a natural-language AI assistant.

Clinelix connects to your billing software (your existing practice-management system or eClaims platform) and your bank accounts (via Flinks or a comparable Canadian Open Banking aggregator) on a read-only basis. Clinelix does not initiate transfers, hold funds, or act as a money services business.

• You must be at least 18 years old and authorized to bind your clinic to these Terms.
• You are responsible for keeping account credentials confidential and for all activity that occurs under your account.
• You agree to assign appropriate roles (Owner, Admin, Staff) and to remove access promptly when an authorized user leaves your clinic.
• You agree to enable multi-factor authentication where Clinelix makes it available.

Subscription fees are billed in Canadian dollars in advance on a monthly or annual basis, plus applicable taxes (GST/HST/QST/PST). Plans, add-ons, and one-time onboarding fees are described on our pricing page. We may change fees on at least 30 days’ prior notice; the new fees apply at your next renewal.

Free trials, if offered, automatically convert to a paid subscription unless cancelled before the trial ends. Fees are non-refundable except as required by Canadian consumer protection law or expressly stated in writing.

You agree not to, and not to permit any person to:

• Use the Services to violate any law, regulation, or third-party right, including PIPEDA, provincial health information laws, and any professional college rules applicable to your practice.
• Submit data you do not have the right to submit, or attempt to upload patient-identifying information (PHI / PII) beyond what is reasonably required for billing analytics.
• Reverse engineer, scrape, or attempt to circumvent rate limits, authentication, or access controls.
• Use the Services to build a competing product or to retrain a third-party model on Clinelix outputs.
• Introduce malicious code or attempt to disrupt service for other customers.

You retain ownership of your data. You grant Clinelix a limited, worldwide, non-exclusive licence to host, process, and display your data for the purpose of providing and improving the Services and for de-identified, aggregated benchmarking. We act as your service provider with respect to personal information that you submit; our processing obligations are further described in our Privacy Policy and in any Data Processing Agreement we sign with you.

The Services connect to third-party platforms (your practice-management system, eClaims networks, Flinks, OpenAI, Stripe, and others). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

Clinelix uses large language models to answer natural-language questions about your data. AI output is provided for informational purposes only and is not professional financial, accounting, tax, legal, or clinical advice. You are responsible for verifying outputs before acting on them. We strive to ground AI responses in your actual aggregated data, but we do not warrant the accuracy or completeness of any AI output.

Each party agrees to protect the other party’s Confidential Information using at least the same level of care as it uses to protect its own confidential information, and in no event less than a reasonable standard of care. “Confidential Information” includes non-public business, technical, security, and customer information disclosed under or in connection with the Services.

We aim for 99.9% monthly uptime for the Services, excluding scheduled maintenance and events outside our reasonable control. Service credits, if any, are described in our Service Level Addendum available on request.

Either party may terminate a subscription at the end of its current term on at least 30 days’ prior written notice. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay undisputed fees, or use the Services in a manner that creates risk to Clinelix or other customers. On termination, your access ends and we will delete or return your data in accordance with our Privacy Policy and any signed DPA.

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, Clinelix disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI outputs will be accurate.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, or data. Each party’s aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to Clinelix for the Services in the twelve (12) months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Clinelix from third-party claims arising out of (a) your violation of these Terms, (b) your data or your use of the Services in violation of applicable law, and (c) your violation of any third-party rights.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in that province, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: legal@clinelix.com. Mailing address: Clinelix Inc., Calgary, Alberta, Canada.